Measuring the Community Satisfaction Index (CSI) among the beneficiaries of the CSR Program by PT Pertamina Patra Niaga DPPU Syamsudin Noor
Abstract
This study focuses on measuring the Community Satisfaction Index (CSI) among the beneficiaries of the Corporate Social Responsibility (CSR) Program conducted by PT Pertamina Patra Niaga DPPU Syamsudin Noor. The objective of the research is to assess the level of satisfaction and contentment within the community resulting from the CSR initiatives. The study employs a mixed-methods approach, combining quantitative surveys and qualitative interviews to gather comprehensive data. The findings contribute to a better understanding of the effectiveness of the CSR program in generating positive impacts and fostering community satisfaction. The research outcomes hold significance for both PT Pertamina Patra Niaga and other organizations aiming to enhance their CSR endeavors for maximum community benefit and contentment
References
DPPU Syamsudin Noor. 2022. Dokumen Proposal Kegiatan Program Duta Bahtera Tahun 2022. Banjarbaru. DPPU Syamsudin Noor.
Hildawati. (2022). Indeks Kepuasan Masyarakat (IKM) Kelompok Nelayan Tuna Terhadap Program CSR PT Pertamina RU II Dumai. Jurnal Ilmu Administrasi Publik. Vol VI. No. 2.
Laporan Hasil Studi Pemetaan Sosial 2021-2024 Program CSR PT Pertamina Patra Niaga DPPU Syamsudin Noor. Banjarbaru. Karya Cita Konsultindo (KCK).
Lestari, Nurul Fajri Indah., Tubagus Hasanuddin. (2022). Kepuasan Masyarakat Terhadap Pelaksanaan Program Corporate Social Responsibility (CSR) PT Pertamina Patra Niaga Integrated Terminal Panjang. Journal of Comprehensive Science. Vol. 1 No. 2.
Pramana, I. P. B., Arjaya, I. M., & Arini, D. G. D. 2020. Pelaksanaan Tanggung Jawab Sosial Perusahaan Pada BPR di Kabupaten Badung. Jurnal Analogi Hukum, 2(3).
Pudjiarti, E. S., Sutrisno, S., & Jaya, F. P. (2023). ANALYSIS OF THE ROLES OF TEAM WORK AND TEAM COMMUNICATIONS ON EMPLOYEE PERFORMANCE OF FUTURES TRADING BROKERAGE COMPANIES. Jurnal Ekonomi, 12(01), 84-90.
Putri, Amelia. (2022) Pengukuran Indeks Kepuasa Masyarakat (IKM) Program CSR Kelompok Kampung Wisata Eka Jaya Terhadap PT Pertamina Patra Niaga DPPU Sultan Thaha. Journal Transformation of Mandalika. Vol. 2 No. 3.
